If you are unhappy with your purchase for any reason, we'll be happy to return or exchange the product within 30 days of purchase for a full refund, an exchange, or store credit. To make a return: Items must be unopened and unused. Items must still be in their original packaging with all tags attached. Processing may take 10-14 days. fees and deductions make apply. Shipping not included. Please contact support@cleanwaterhomes.com.